Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? The redlion.news team is here and happy to hear from you. Use the details below to reach us — we read every message.

Get in Touch

The quickest way to contact us is by email. Send your message to [email protected] and we will do our best to reply within 48 business hours. Whether it is a straightforward question or a detailed piece of feedback, we take every enquiry seriously.

What to Write to Us About

There are no wrong reasons to reach out. Here are the kinds of messages we receive most often and handle well:

• Review accuracy — If you believe a detail in one of our casino or pokies reviews is out of date or incorrect, let us know. We fact-check regularly, but player reports help us stay sharp.
• Missing casinos or games — If there is an offshore casino or a pokie title you think we should cover for Australian players, suggest it. We consider all reasonable requests.
• Bonus terms and payment questions — We try to keep wagering requirements, AUD limits and payment method details current, but these change. If something no longer matches what you are seeing on a site, flag it.
• Responsible gambling concerns — If you or someone you know needs support, please visit our responsible gambling page for resources and guidance. You can also contact us directly and we will point you toward appropriate help.
• General feedback — Liked the site? Found the comparison content useful? We genuinely appreciate hearing what is working and what could be better.

A Note on Editorial Independence

redlion.news operates as an independent comparison site. We may earn commission when readers follow links to casino operators, but commercial relationships do not determine how we rank or review sites. If you have concerns about a specific recommendation or want to understand how we assess casinos, our about us page explains our methodology in full.

What We Cannot Help With

We are a review and comparison publisher, not a casino operator. That means we cannot access your casino account, process withdrawals, reverse transactions or resolve disputes on your behalf. For account-level issues, you will need to contact the casino's own support team directly. Most of the offshore casinos we cover offer live chat and email support around the clock.

If you have a dispute with a licensed operator and cannot resolve it through their support channels, your options will depend on the licensing jurisdiction of that particular site. Our about us page covers how licensing works for the offshore casinos available to Australian players.

Response Times

We aim to respond to all emails within 48 hours on business days. During busy periods it may take a little longer, but every message gets a reply. Please check your spam or junk folder if you have not heard back within three business days.

Terms, Policies and Legal Queries

For questions about how we use your data or the terms that govern your use of this site, please refer to our terms and conditions. Legal or compliance enquiries should also be directed to [email protected] with a clear subject line so we can route them appropriately.

We appreciate you taking the time to reach out. Honest reader feedback is one of the main ways we keep our casino and pokies content useful and accurate for Australian players — so do not hesitate to get in touch.